FAQ

Can I get a refund?


Because our products are bespoke they cannot be refunded. If however, you decide to cancel the order before our artists commence work, you will get a full refund.

 

What if I don’t like the work done?


Art is subjective and with that we try our best to ensure that customers are happy with their end product. In the unlikely event that a customer is unhappy with the product, we look at issues on a case by case basis.

 

Can you send me a printed version?


Currently we do not have the capacity to print completed artwork at this time.

 

What happens to the images I send you?


As part of our terms and conditions we are allowed to use them for marketing purposes however we will not publish every image sent to us. The images are stored in a secure location on our servers and are routinely deleted to ensure security.

 

How long will it take?


Please allow up to 5 days to complete the first draft, this allows our artists enough time and takes into consideration workloads.

 

Why is there a quantity available?


We have this in place because we do not want to have a backlog of artworks. Our artists work hard to ensure the best quality and this is not able if there is pressure to complete the works quickly. We limit the amount of artwork that our artists are allowed to work on.


Where are you based?


We are based in Suffolk, UK and have artists around the world.

 

Can I speak to the artists directly?


Unfortunately you can only speak with a representative. Our artists, as lovely as they are, are there to create the works not admin 🙂